BOOKING POLICY
These Booking Policy Terms and Conditions apply to any booking with us after the date stated at the end of these provisions and, for all other bookings with us, from the date we notify you of any changes.
1. Contract
1.1. Your contract will be with Satopia Group Limited (Satopia), trading as Satopia Travel, registered in Guernsey at registration number 74006, with an operating address at Keizersgracht 534, Amsterdam 1017 EK. You can contact us by telephoning our client service team at NL+31 207 774 904 or by writing to us at concierge@satopiatravel.com
1.2. These terms are governed by English law. Any dispute or claim arising out of or in connection with a contract between us (“booking”) or its subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England. If you are a business, the courts of England will have exclusive jurisdiction to settle any such dispute or claim. If you are a consumer, the courts of England will have exclusive jurisdiction to settle any such dispute or claim, although where you are resident in a member country of the European Union or the United Kingdom, you may be entitled to bring any such claim in the courts of the country of your residence.
1.3. By entering into a contract with us, the person named first on the booking agrees on behalf of all persons included in the booking that (a) they have read and agree and are authorised to be bound by these terms and conditions on behalf of themselves and each persons named in the booking, (b) they accept personal financial responsibility for the booking, and (c) they have the authority of each person named in the booking to consent to our use of personal data in accordance with our privacy policy.
1.4. Your attention is particularly drawn to clauses 14, 15 and 16 of these terms which limit or exclude our liability to you.
2. These terms
2.1 What these terms cover. These are the terms and conditions on which we supply services to you. We reserve the right to alter or change these terms and conditions but if we do so, we will give you notice. Any new terms will only apply from the date on which we give you notice of a change.
2.2 Why you should read them. Please read these terms carefully before you make a booking with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2.3 In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
- You are an individual.
- You are buying from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft, or profession).
2.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
3. Making a booking
3.1 How we will accept your booking. Our acceptance of your booking will take place when you pay an initial deposit of €500, GBP500 or USD500 (as appropriate) per person and we email you to accept it, at which point a contract will come into existence between you and us.
3.2 Where you have made a tailor-made travel request, we require you to pay an initial, non-refundable deposit of €500 per person to commence your tailor-made itinerary design.
3.3 Where you have made a request to join a Hosted Experience, we require you to pay an initial deposit of €500 per person. Any request to join a Hosted Experience is subject to your being approved for the guestlist, which we will communicate to you. If, for any reason, you are not placed on the approved guestlist, we will refund your initial deposit. Once on the guestlist, we will confirm your booking.
3.4 We will assign a booking number to your booking and tell you what it is when we accept your booking. It will help us if you can tell us the booking number whenever you contact us.
3.5 Your initial non-refundable deposit will be credited to your total booking cost when your booking is confirmed. For all bookings, we require a down payment of 60% of the total booking quote within 10 days of quotation. Your remaining balance is due not less than 90 days before departure date. Where your departure date is less than 90 days after booking then you will be required to pay the total booking quote within 10 days of quotation.
3.6 Bookings that include flights. Where a booking includes flights with airlines that require full payment in advance, the full costs of any such flights will be itemised for you and will be required to be paid in addition, at the same time as the 60% down payment. Any such payments for flights will be non-refundable in the event of cancellation by you.
3. 7 Pricing. Prices quoted are fully inclusive of all local taxes and charges for your travel experience, as communicated to you in your quotation. In some circumstances, there may be local charges which cannot be reasonably calculated by us at the time of your booking but we will clearly indicate to you the nature and anticipated costs of any such charges at the time of booking. You agree to bear these costs in addition to the amount of your quotation. We also reserve the right to increase the cost of your travel where there is an increased cost to us arising from the price of carriage arising from power of fuel increases or increased charges by third parties such as tourist taxes, landing or other taxes at airports or ports or changes in exchange rates relevant to your travel experience.
3.8 Late payments. Where you are late in making a payment, we may, at our discretion, cancel your booking, in which case any payments made by you are non-refundable. If, however, we accept your late payment and continue the booking, we reserve the right to charge you for any fare increases for your travel experience or other costs associated with your delayed payment. Interest may be charged in accordance with clause 13.7.
3.9 Where we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will not charge you for our services. This might be because the travel experience is no longer available, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the travel experience or because of some legal obstacle to our entering into a contract with you, such as sanctions.
4. Tailor-made experiences
4.1 Subject to receipt from you of an initial deposit for each person, a travel designer will deliver the first draft of the tailor-made itinerary within 10 days. Draft itineraries include an estimated budget cost for travel per person based on the number of persons indicated, which is subject to change.
4.2 The pricing for any tailor-made travel is subject to alteration until a final quotation is provided to you. Variation to estimated budgets may be for a variety of reasons and you should not rely on an estimated budget as a final indication of costs.
4.3 At all times in respect of tailor-made travel, it is your responsibility to check and agree that the itinerary meets your requirements and is accurate in all material respects.
5. Payment
5.1 All invoices issued by us will be denominated in either Euros, GBPounds or USDollars and accordingly, any payments processed on credit or debit cards will be calculated in the same currency and subject to the prevailing exchange rate of the card issuer on the date of transaction or in accordance with their standard practice. For peace of mind, card transactions are encrypted using the internationally accepted security system SSL and processing is protected. Corporate credit and debit card payments incur a transaction fee of 2.9% for payments in EUR and 3.9% per payments in USD or GBP.
5.2 If you wish to make a payment by bank transfer, we can accept payment in GB Pounds, Euros or USDollars provided we have specified in advance the net amount required to be paid and providing you pay all associated bank charges in connection with the payment.
5.3 If any payment is less than the full amount required, we will advise you and you agree to immediately make a balancing payment.
5.3 If you fail to make a payment or apply for a chargeback on any credit card payment, we retain the right to cancel your booking.
6. Passports, Visas, and other documentation
6.1 Awareness of travel requirements. Before you make a booking, you should consult any travel advice issued by the authorities in your home jurisdiction and any jurisdiction you intend to visit. It is your sole responsibility to obtain and have with you all documents required for your travel, including passports, visas, health or vaccination certificates and international driving licenses, which should be up to date and valid for the country or countries which you are visiting. Passports should always be valid for 6 months after the return date of your journey and should also have sufficient blank visa pages for entry and exit stamps.
6.2 You will need to supply us with the full passport name of any person in your booking, together with passport information, including number, country of issue and issue and expiry dates. All such information must be provided at the time of booking where flights are included in the booking and no later than 28 days before departure dates in all other circumstances. Where any such information is not provided and the booking is allowed to proceed, we exclude all liability arising from the missing information or suitability of the booking for any individual concerned.
6.3 You may be refused boarding or disembarked from a vessel without liability for refund, payment, compensation, or credit of any kind if you do not have the required, valid documentation, including any fitness to travel requirements, or if you have provided us with incorrect details for any traveller. You agree to reimburse us in respect of any fine or other costs incurred by us which results from your improper documentation, incorrect information or non-compliance with applicable regulations.
6.4 We will not be liable to make any refund or pay compensation if you or any member of your party is unable to proceed with your planned travel experience because of incorrect, out of date or missing personal documents, or any other failure to meet passport, visa, health, or immigration requirements.
6.5 You are also solely responsible for making sure that you check all documentation for accuracy and that you check-in for flights or board any vessel at the correct time. We do not accept any liability for you missing flights or sailings as a result of incorrect documentation or late check ins.
7. Insurance
7.1 Personal travel insurance is a mandatory requirement for anyone booking with us (not just the person making a booking). We advise all clients to take out comprehensive insurance, including for pandemic disruption, and carefully review insurance terms and conditions.
7.2 You should ensure that you have adequate cover in respect of cancellation and curtailment, medical expenses (including repatriation), loss of baggage, personal effect and money, personal liability, death and injury. You should ensure that your insurers are fully aware of the location, nature and detail of activities relating to your travel experience and your own health and other circumstances. You should keep your insurance details with you during your travel experience.
7.3 We carry our own relevant and appropriate insurances designed to ensure that your trip is unaffected by financial solvency (see clause 17) but these do not release you from the obligation to make your own insurance arrangements in respect of any travel experience you book with us.
7.4 If you have a higher than normal security risk, you must advise us of this at the time of booking and keep us appraised of any changes in the nature of any such risk. In certain circumstances, where personal security is of particular concern to you, we may be able to arrange for personalised security but this will be by individual negotiation only and at your sole cost. Where this is not available or selected and paid for by you, we retain the right to cancel your booking.
8. Your rights to make changes
8.1 Changes before departure. We will make every effort to accommodate any changes you wish to make after the booking is made but this may not always be possible. If you wish to make a change to your booking, please contact us as soon as you can. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change.
8.2 There will be a minimum charge of €100 per person for any change requested up to 14 days before departure date. If there is a name change requested up to 14 days before departure date, there will be a fee of €150 per person. For any change requested less than 14 days before departure dates, there will be a fee of €350 per person
8.3 These charges apply whether or not we are able to make the requested change and are not refundable in any circumstances.
8.4 In addition, you may be charged any fees incurred with any third-party suppliers, such as an airline. In some circumstances airlines treat a change of name as cancellation and rebooking, in which case the full cancellation fee will be immediately chargeable to you.
8.5 Changes may also result in the booking being re-priced at the rate in effect at the time of change subject to availability. Where an individual change is made to a group booking, this may impact the overall cost of the travel experience and may result in your booking being re-priced at the rate in effect at the time of change subject to availability.
8.6 Tailor-made design itinerary changes. There are two rounds of change requests included in a tailor-made itinerary quotation. Any additional itinerary changes will be charged at the rate of €100 per change and may be subject to the booking being repriced at the rate in effect at the time of change subject to availability. Any additional fees incurred with any third-party suppliers, such as an airline, will be immediately chargeable to you.
8.7 Changes after departure. We will charge you €100 per person for any changes requested after departure, plus any fees charged by airlines or other third-party suppliers. Changes are not guaranteed after departure and we cannot offer any refund or rebate or other concession, in respect of any services not used by you, such as flights, accommodation or meals.
9. Our rights to make changes
9.1 Minor changes to our services. We may change your travel experience:
a) to reflect changes in relevant laws and regulatory requirements; and
b) to implement minor adjustments and improvements, for example to address a security threat or safety risk;
c) Changes to the activities based on availability;
These changes are unlikely to alter your enjoyment of your travel experience.
9.2 More significant changes to your booking and these terms. In addition, we may make changes to these terms or your booking, where those changes are required by circumstances beyond our control. We contract for services with third party suppliers, including for transportation and accommodation and for practical and organisational reasons we reserve the right to change, alter or amend any specific departure dates, or amend or cancel any of the arrangements in a particular itinerary, where we deem it necessary or because of any failure on the part of our suppliers.
9.3 If we make any such changes, we will advise you and we will provide an alternative and reasonably equivalent service in the circumstances,
9.4 We are not responsible for delays outside our reasonable control.
10. Hosted Experiences. Where your booking is for a Hosted Experience, the following additional terms will apply.
10.1 Where a Host is unable to attend the Hosted Experience, please refer to our rights to cancel set out in clause 12.3.
10.2 In the event that the Host is unable to attend any part of the Hosted Experience (due to circumstances such as sudden illness, inability to travel, death, or force majeure), Satopia will use reasonable efforts to mitigate the impact of the Host’s absence. Depending on the Host’s availability, the experience may be rescheduled or adjusted at the company’s discretion. If rescheduling is not possible, we will assess the impact on the experience and may provide a partial refund or a credit, not exceeding 25% of the trip value, subject to the absence being covered by event cancellation insurance.
If no such insurance coverage is in place, or if the absence is due to circumstances beyond our control, no refunds will be provided. By confirming your booking, you acknowledge and accept these terms. Any changes will be communicated as promptly as possible.
11. Your rights to cancel your booking.
11.1 You can always end your booking with us. Your rights when you end your booking will depend on when you decide to end the booking and communicate that to us. Cancellations are effective on the day that they are received by us in writing, so we recommend that you keep a copy of any cancellation communication. The charges that will apply if you cancel your booking are as follows:
| Cancellation in writing received | Cancellation charges |
| Within 2 days of booking | None. Your deposit will be refunded. |
| 180 days or more prior to departure dates | 60% of the full booking price, including the initial deposit. |
| Between 91 and 180 days prior to departure dates | 80% of the full booking price, including the initial deposit. |
| 90 days or less before departure dates | 100% of the full booking price, including the initial deposit. |
Cancellation Terms for Elkemist Bookings:
(Defined as philanthropic experiences hosted by Satopia Group)
Definition of Elkemist Bookings:
Elkemist Bookings are highly exclusive philanthropic experiences curated by Satopia Travel. These experiences often involve partnerships with leading global changemakers, unique venues, and limited availability. In addition, a portion of the booking fee contributes to charitable causes, reinforcing the transformative purpose of these journeys.
If you are unsure which category an experience falls under, don’t hesitate to get in touch with us to confirm the cancellation terms.
Why Elkemist Bookings Have Stricter Cancellation Terms:
Due to the exclusive nature of these experiences, the donation contributions included in the booking price, and the financial obligations incurred by Satopia Group to secure venues and partners, a stricter cancellation policy is necessary to ensure financial stability and support for the philanthropic goals.
| Cancellation in writing received | Cancellation charges |
| Within 2 days of booking | None. Your deposit will be refunded. |
| 281 days or more prior to departure (10 months or more) | 60% of the full booking price, including the initial deposit. |
| Between 219 and 280 days prior to departure (8 to 10 months) | 80% of the full booking price, including the initial deposit. |
| 218 days or less prior to departure (less than 8 months) | 100% of the full booking price, including the initial deposit. |
Cancellation charges will be deducted from the amount you have already paid us.
11.2 These cancellation charges reflect the financial commitments we have made to our suppliers and other third parties, which we are unable to recover.
11.3 Cancellation charges will be deducted from the amount you have already paid us.
11.4 You will also be responsible for any credit card or bank processing fees.
11.5 Some arrangements, for example, flight costs, may not be changed after booking and may, therefore, be subject to cancellation of up to 100% of the cost of that element of your booking, irrespective of when you communicate your decision to end your booking. If that is the case, we will advise you when we confirm your cancellation.
11.6 You may also cancel your booking in the event of unavoidable and extraordinary circumstances (force majeure) occurring at the place of your travel experience or its immediate vicinity which significantly affect the travel experience for you. In this context, unavoidable and extraordinary circumstances mean the outbreak of war, significant terrorism activity, natural disasters such as floods, earthquakes, or the outbreaks of epidemics or pandemics. If unavoidable and extraordinary circumstances occur, we will endeavour to provide you with alternative arrangements of a similar standard, but if this is not possible, we will not be liable to pay you any compensation, and you will need to refer to your insurance coverage.
11.7 Once your travel experience has commenced, you cannot cancel your booking and you will not be entitled to any refunds for any unused elements of your booking such as rooms, travel, or meals. In addition, if one member of your party leaves the travel experience and this incurs additional costs, such as single room supplements, the remaining travellers may be subject to increased costs.
11.8 If you fail to travel or if you are refused or unable to travel for any reason associated with late check-in, passport, visa, health, or any other documentary reason, your full booking price is non-refundable.
11.9 We strongly recommend that in any circumstances outlined above, you contact your insurers, who may be able to assist you under the terms of your insurance policy with them.
11.10 In the event of illness, accident, or death prior to or during your experience, no refund will be paid. You will need to refer to your insurance coverage. It is the guest’s responsibility to have travel insurance from the time of booking.
11.11 All bookings and associated payments are non-transferable.
12. Our rights to end your booking
12.1 We may end your booking if you break its terms. We may end your booking for a travel experience at any time by writing to you if:
a) you do not make any payment to us when it is due, and you still do not make payment within 10 days of us reminding you that payment is due; or
b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide our services, such as the valid passport or other personal details of travellers.
12.2 You must compensate us if you break the terms of your booking. If we end the booking in the situations set out in 12.1 we may deduct from the amount paid to us or charge you a percentage of the price calculated as per the table at 11.1 depending on the date on which we end the booking, as compensation for the net costs we will incur as a result of your breaking the terms of your booking.
12.3 We may also cancel your booking in the event of unavoidable and extraordinary circumstances (force majeure) arising which impact your travel experience and significantly affect our ability to provide the travel experience for you, including as set out in 7.4. In this context unavoidable and extraordinary circumstances means situations beyond our control, including the outbreak of war, significant terrorism activity, natural disasters such as floods, earthquakes or the outbreaks of epidemics or pandemics or where we are no longer able to safely provide your travel experience or where the Host for a Hosted Experience is unable to attend or prevented from attending the Hosted Experience. If this happens, we will use reasonable endeavours to provide you with alternative arrangements of a similar standard but if this is not possible, we will not be liable to pay you any compensation and you will need to refer to your insurance coverage.
12.4 We may also cancel your booking if for any travel experience, the minimum number of participants is not reached, where we have advised you at the time of booking of that minimum number. In any event, any such cancellation by us will be no later than 30 days before the start of your travel experience.
13. Price
13.1 Where to find the price for your booking. The price of your travel experience (which includes BWT/VAT/TVA/Sales Tax where appropriate) will be the price indicated on the booking confirmation which we send to you. We take all reasonable care to ensure that the price of the travel experience advised to you is correct. However please see 13.5 for what happens if we discover an error in the price of your booking.
13.2 We will pass on changes in the rate of BWT/VAT/TVA/Sales Tax. If the rate of BWT/VAT/TVA/Sales Tax changes between your order date and the date we supply the product, we will adjust the rate of tax that you pay, unless you have already paid for the travel experience in full before the change in the rate of tax takes effect.
13.3 What your price does not include. The price for your booking includes all the elements set out in your booking confirmation. It does not include the following:
passport or visa costs; fit to fly certification; holiday or medical insurance; departure taxes at the point of departure; flights unless explicitly included; additional baggage fees; seat assignment fees; gratuities; meals and beverages unless explicitly included; telephone calls; additional or personalised bedding costs; laundry services; additional room service; in room entertainment services; porterage; spa or other personal services unless explicitly included; personal expenditure; excursions or activities unless explicitly included; government or local taxes imposed or increased after booking.
13.4 Accommodation and amenities provided within the price. Your booking confirmation will set out details of your accommodation. Facilities, guest services and amenities are provided at the discretion of the relevant hotel or facility and are subject to change without notice. Any additional costs are your responsibility and are payable directly to the hotel. Room location, connecting rooms and bedding requests are not guaranteed and are based upon availability at time of check in. Hotel descriptions and photos do not necessarily depict the actual room in which you will be accommodated unless confirmed at the time of booking. Room standards are the sole responsibility of the hotel. Hotel ratings are based on information provided by the hotel and Satopia Group’s own criteria and evaluations.
13.5 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of our travel experiences may be inaccurately priced. We will normally check prices before accepting your booking but if the travel experience’s correct price at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept your booking.
13.6 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
13.7 We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 3% a year above the Euribor 12 month interest rate from time to time. This interest will accrue daily from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13.8 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we may charge you interest on correctly invoiced sums from the original due date.
13.9 Credits. If we provide you with a credit against monies paid by you for a booking, this can only be used towards another travel experience booked with us and must be used by making a further booking within 24 months of the date of issue of the credit. There will be no cash alternative.
14. Our responsibility for loss or damage suffered by you if you are a consumer
14.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation. However, we will only be responsible for any personal injury or death which was caused by our negligence or the negligence of our suppliers
14.2 We accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 and take responsibility for the proper provision of the travel services specifically included in your travel experience, as set out in your booking confirmation. Please note that we will not be responsible for any additional services provided to you, which are not included in you booking confirmation.
14.3 We will not be responsible to you or pay any compensation in any circumstances where a claim results from any act or omission by the affected person or a third party unconnected with us, or where force majeure arises.
14.4 We are not liable for business losses. If you are a consumer, we only supply our services to you for private use. If you use our services for any commercial, business or re-sale purpose our liability to you will be limited as set out in 15.
14.5 Subject to these terms, we are only responsible to you for any loss and damage caused by us which is foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.6 We are not responsible or liable to you for any delay, loss, or damage to your baggage whether in transit or at your accommodation, nor for the loss of any personal property during your travel experience.
14.7 Where any element of your travel experience is covered by any regulations in respect of denied boarding or flight disruption or an international convention including but not limited to the Montreal Convention 1999, the Warsaw Convention 1929, The Hague protocol of 1955, the Montreal Additional Protocol of 1975, the Athens Convention 1974, the Berne/Cotif Convention 1961 or the Geneva Convention 1973, these regulations, conventions and “conditions of carriage” are expressly incorporated into your booking, and our liability to you will be limited as if we were carriers under these conventions.
14.8 Subject to our rights under clauses 11.5 and 12.3, and clause 14.1, we limit our liability and any compensation payable to you to the total price paid by the affected person for their travel experience.
15. Our responsibility for loss or damage suffered by you if you are a business
15.1 Nothing in these terms limits or excludes our liability for:
a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
b) fraud or fraudulent misrepresentation;
c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982; or
d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
15.2 Except to the extent expressly stated in 15.1 all terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
15.3 The terms of clause 14.7 apply equally to you and any travellers if you are a business.
15.4 Subject to 15.1:
a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the price paid by any affected person for their travel experience.
16. Force majeure. Except where expressly stated otherwise in these terms we will not be liable to you or to pay you compensation if our obligations to you are affected by “force majeure”. In this context, force majeure means any serious event beyond our or our suppliers’ control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include the outbreak of war, significant terrorism activity, natural disasters such as floods, earthquakes or the outbreaks of epidemics or pandemics; civil unrest, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, natural or nuclear disaster, fire, chemical or biological disaster, unforeseen technical problems with transport, and all similar events outside our or our suppliers’ control.
17. Financial protection
17.1 We subscribe to the insolvency guarantee scheme operated by Garantiefonds voor Gespecialiseerde Touroperators (Guarantee Fund for Specialist Tour Operators) (GGTO), established in the Netherlands, which offer travellers the guarantee that they will be recompensed any monies paid out on trips and, as necessary, their return fares will be reimbursed, in the event that we declare financial insolvency. Details of how this GGTO scheme works and how to make a claim can be found at https://www.stichting-ggto.nl/html/Hoewerkthet1.asp. In addition, in certain circumstances, you may also be able to make a claim against the card issuer of the credit card by which you paid for your travel experience.
18. How we may use your personal information.
18.1 How we will use your personal information. We will only use your personal information as set out in our privacy policy.
19. Other important terms
19.1 Illness or disability. It is very important that you tell us before you book if you or a member of your party suffers from any disability or medical condition. You should consult with your doctor or medical adviser and insurer before you book a travel experience, and it is your sole responsibility to ensure that the travel experience you book is suitable for you and all members of your party. Although we will try to assist you in your choice of travel experience, we are not medically qualified and can offer no guarantee that the chosen experience will be suitable for you or your party. Medical facilities or facilities to assist with disabilities may not be readily available at your choice of destination. We cannot accept any liability if we are not told about any mobility or medical issues before you book and, at all times, we reserve the right not to confirm or continue with your booking if we are unable to accommodate your needs.
19.2 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under your booking.
19.3 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
19.4 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to end the contract or make any changes to these terms.
19.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
19.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking your booking, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later. For example, if you miss a payment and we do not chase you, but we continue to provide the travel experience, we can still require you to make the payment at a later date.
Contact Us
Our normal office hours are 9am until 7pm weekdays CET.
Our main office number is NL +31207774904
For enquiries or urgent matters during your travel you can contact us on our 24 hour Whatsapp number +31686169050
To contact via email please write to: concierge@satopiatravel.com
Last Updated on 8th October 2024 at 12:00 PM CEST
